For further questions, please use the chat widget in the bottom right corner.
Note: Please include your BTC and Ordinals addresses, a screenshot of the bug/error, and a link to the transaction in the mempool (if applicable).
Error Messages
"The lender/borrower/ in this loan does not have enough BTC balance to fullfill request or has unconfirmed transactions pending. Please try again later".
Lender doesn't have enough BTC to provide for the loan.
Action Item: Borrower needs to wait for 10-15 minutes (the best offer(s) will be deleted), and borrow again.
Borrower doesn't have enough BTC to cover transaction fee.
Action Item: Load up BTC to cover transaction fees
"Repayer does not have sufficient BTC balance for fees or has unconfirmed transactions. Please try again later".
Action Item: Borrower needs to load up BTC to cover transaction fees or the borrower needs to make sure that his BTC for the repayment is confirmed.
Note: Right now, only confirmed BTC can be used to repay loans.
"Unlocker does not have sufficient BTC balance for fees or has unconfirmed transactions. Please try again later".
Action Item: Borrower or lender needs to load up BTC to cover transaction fees or the borrower or lender needs to make sure that his BTC for the unlock is confirmed.
Note: Right now, only confirmed BTC can be used to repay loans.
The loan was repaid successfully but i can't unlock my ordinal.
Action Item: If you can't claim ordinals from the portfolio page, wait 1-2 hours in case the oracle hasn't processed it yet.
Note: v2 DLCs don't require unlocks anymore after a successful repayment and are automatically unlocked instead.
If the issue continues, please use the chat widget to contact support.