Common Issues | Liquidium Help Center

For further questions, please use the chat widget in the bottom right corner.

Note: Please include our BTC and Ordinals addresses, a screenshot of the bug/error, and link to the transaction in the mempool (if applicable).

Common Bug Fixing

Most issues can be resolved by following these steps:

Disconnect your wallet.
Hard refresh the page using Shift + CMD + R on Mac or Shift + CTRL + R on Windows.
Reconnect your wallet.

If you still encounter the “Error Accepting Loan” issue, it is often caused by the lender having an insufficient BTC balance. Please try again later, as it may take up to 1 hour for “ghost offers” to disappear.

Transaction is stuck in mempool & the transaction fee is too low.

If you need to speed up a stuck transaction you can do a CPFP.

Native CPFPs are available in-app. Have a look at How To Speed Up a Transaction (CPFP) to speed up your transactions natively in-app.

Note: Right now you need confirmed Bitcoin to take any actions on Liquidium.

Can’t access the app, it says I’m blocked.

If you see something an error shown below, you likely reside in a sanctioned country. For legal reasons, Liquidium is currently not allowed to operate its platform in sanctioned countries.