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Common Issues
Common Issues
Robin avatar
Written by Robin
Updated this week

For further questions, please use the chat widget in the bottom right corner.

Note: Please include our BTC and Ordinals addresses, a screenshot of the bug/error, and link to the transaction in the mempool (if applicable).

Common Bug Fixing

Most issues can be resolved by following these steps:

  1. Disconnect your wallet.

  2. Hard refresh the page using Shift + CMD + R on Mac or Shift + CTRL + R on Windows.

  3. Reconnect your wallet.

If you still encounter the “Error Accepting Loan” issue, it is often caused by the lender having an insufficient BTC balance. Please try again later, as it may take up to 1 hour for “ghost offers” to disappear.

Transaction is stuck in mempool & the transaction fee is too low.

If you need to speed up a stuck transaction you can do a CPFP.

Native CPFPs are available in-app. Have a look at How To Speed Up a Transaction (CPFP) to speed up your transactions natively in-app.

Note: Right now you need confirmed Bitcoin to take any actions on Liquidium.

Can’t access the app, it says I’m blocked.

If you see something an error shown below, you likely reside in a sanctioned country. For legal reasons, Liquidium is currently not allowed to operate its platform in sanctioned countries.

Can't see my loans and history anymore (Xverse)​

Xverse recently added support for native SegWit alongside nested SegWit. If you previously used nested SegWit for your loans and switched to native SegWit, you may no longer see your previous loans and points. This is because the switch creates a new Liquidium profile.

To regain access to your previous profile:

1. Open your Xverse extension or app

2. Click on the settings gear in the bottom right

3. Select "Advanced"

4. Change the preferred network from native SegWit to nested SegWit

This will allow you to view your previous loans and points again.

Phantom Wallet

Issue: Logged into Liquidium, but I can't see my loans.

If you're unable to view your loans on Liquidium while using a Phantom wallet, this may be due to changes in your Preferred Bitcoin Address settings. Phantom allows users to choose between using Native, Taproot, or both address types when interacting with Bitcoin Dapps. For simplicity, we recommend enabling both.

To resolve this issue:

  1. Go to Settings in your Phantom wallet.

  2. Navigate to Preferred Bitcoin Address.

  3. Toggle between the available address types (Native, Taproot, or both).

  4. Re-log into Liquidium after each change to check if your loans appear.

If none of these combinations work, please contact Liquidium support for further assistance.

OKX Wallet

Issue: "Wallet Cancelled Request" error message.

This error typically occurs when the OKX wallet authentication has expired.

To fix this issue: Log out and log back in to Liquidium.

If the problem persists, reach out to Liquidium support for additional help.

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